How we handle your information

Updated November 2026. Questions go to hello@capitolroofco.com.

1. The details you hand us

The form asks for your name, a phone number, the ZIP code of the house, the kind of roof trouble you're having and anything extra you'd like to type. If you phone us, the system notes the number you dialed from. You'll hear a short message at the top of the call letting you know it may be recorded; that recording helps us get your address and the problem right.

2. The chat window

The little chat box on our pages is run for us by an outside provider. Whatever you type there, including a name or phone number, comes to us so we can call you back. Your own browser also keeps your recent chat on your device for up to 30 days, so the conversation is still there if you come back; clearing your browser data removes it.

3. Counting visits

We count page visits with a privacy-minded analytics tool that doesn't set tracking cookies or build a profile of you. We don't run advertising pixels on this site.

4. Why we use it and who sees it

Your details are used to ring you back, set up the inspection, carry out work you've agreed to, apply for building permits with the City of Des Moines or your suburb, and keep job records. The independent roofing contractor who handles your project sees what they need to do it, and a permit office sees what a permit application asks for. Nobody buys your information from us, and we don't hand it to marketers.

5. How long we hold on to it

Job files stay with us as long as warranty, permit and tax rules make them useful. Once a job is done, you're welcome to ask us to erase your contact details, and we'll do it.

6. What you can ask for

Write to hello@capitolroofco.com and we'll tell you what we have on file about you, fix anything that's wrong, or delete it. Prefer the recording off? Just say so when the call starts. This site is meant for adults arranging roof work; we don't knowingly take information from anyone younger than 18.