When something isn't right
Here's what we promise to do, who does it, and how quickly, if a job booked through us goes wrong.
Updated November 2026.
| Step | Who | By when |
|---|---|---|
| You tell us | You, by phone or email | Any time: (515) 420-1811 or hello@capitolroofco.com. Include the address, the date of the inspection or work, what you were promised, what happened, and photos if you have them. |
| Crew still on site | Us, with the contractor | Same day |
| We confirm we've got it | A person on our team | Within 1 business day, with the name of who's handling it |
| We look before we argue | Us and the contractor | A site visit for any workmanship issue |
| You get our answer in writing | Us | Within 10 business days: what we found, what will be done and by when |
| Warranty work arranged | Contractor or manufacturer | When the contractor's workmanship warranty or a manufacturer warranty covers it; if not, we explain why in writing |
| Record kept | Us | 2 years, reviewed when we decide which contractors we keep working with |
The roofing itself is done by independent contractors under the agreement you sign with them, but we booked the job and picked the contractor, so we'll take your complaint about either. When it's about the contractor's work, we raise it with them for you and stay with it until it's settled; repeated complaints end our relationship with a contractor. On storm jobs, coverage decisions are your insurer's to make. We document; we don't decide coverage, and we never absorb, waive or hide a deductible. If you feel the insurer handled your claim badly, the state agency that oversees insurance companies is the place to take that.
You never have to go through us. If we haven't put things right, you can contact the Iowa Attorney General's Consumer Protection Division (iowaattorneygeneral.gov), or the city building department that issued the permit about code and inspection questions. Nothing here limits your rights under your contract or under Iowa law.
