From the first ring to the last nail
Rather than a list of job titles, here's one call followed all the way through, so you know who you'll meet.
It's a Tuesday night in June and the hail has just stopped. You call (515) 420-1811. An automated assistant answers, takes your name, your number, your address and what you can see from the driveway, and passes it on. A person from our team calls you back: within minutes if water is coming in, within the hour if it isn't.
A day or two later, the inspector arrives. This is the person who walks every slope that's safe to walk, chalks the hail hits, looks in your attic with a flashlight, photographs all of it and then sits down with you to explain it. Ask anything: whether it's a repair or a replacement, what an impact-rated shingle would add, whether the damage looks big enough for a claim.
If you go ahead, the office takes over the paperwork. They apply for the City of Des Moines permit, or your suburb's, plan the dates around the forecast, help with insurance paperwork and supplements, and register the shingle warranty in your name.
On the day, a crew lead runs the job: tarps over the flower beds, tear-off, decking, ice barrier, flashing, shingles, ridge, clean-up. Before anyone leaves, the crew lead walks the finished roof with you and compares it to the inspector's photos.
Who these people work for
Capitol Roof Co. is run locally in Des Moines. The roofing is performed by independent, insured contractors we work with, not by the company behind this website, and you'll know which contractor is coming before anything is scheduled. Our referral disclosure spells out the arrangement, and our about page explains how we choose who we work with. Want a person on the phone at any point? Ask, and a person will call you. hello@capitolroofco.com works too.
